Reauthorize an account

An account shows Reauthorize when ContactZapp no longer has the access it needs. ContactZapp skips that account until you reauthorize it.

Steps

For a Google or Microsoft account:

1. Open your account menu and tap Settings. Then tap Accounts.
2. Tap the settings icon of the account that shows Reauthorize.
3. Under Connection, tap Reauthorize.
4. Follow the sign-in page. For Google, tick the box that allows access to your contacts. If the page offers editing, allow it.

For an iCloud or CardDAV account:

1. In Settings › Accounts, tap the account's settings icon.
2. Enter the new password. For iCloud this is an app-specific password.
3. Tap Test & save credentials.

What happens next

For an iCloud or CardDAV account, "Connected — we can reach your account." means the new password works.

The account stops showing Reauthorize once access is back.

If something goes wrong

• The warning stays. Remove ContactZapp from your account's permissions page. For Google the page is Google account permissions. Then link the account again.
• "This connection can only read." You didn't allow editing. Reauthorize and allow it. Or set the account to read-only if you'd rather we didn't write.
• "This connection can't read your contacts." Reauthorize and allow contacts access.
• "Saved, but the server didn't accept these credentials." Check them and test again.
• "ContactZapp can't read this account. Unlink it, then link it again." Open the account and tap Unlink this account. Then add it again.
• The account is paused. A paused account needs Resume this account, not Reauthorize.