User manual
Get started
Sign in, connect your first account and run your first sync.
- Sign in to ContactZappSign in with Google, Microsoft or a code we email you. New here? Signing in creates your account.
- Connect your first accountAdd Google, Microsoft, iCloud or a CardDAV address book so ContactZapp can read your contacts.
- Start your first syncSend your contacts to all your accounts for the first time with Start syncing.
Your contacts
Find, filter and edit contacts, and work with labels.
- Search and filter contactsFind a contact by any word on it, then narrow the list by status or by account.
- Edit a contactChange a contact's details in ContactZapp, save once, and send the change to your two-way accounts.
- Use labelsAdd or remove labels on one contact or on many at once, and find where to choose which labels sync.
Duplicates and merging
Review duplicates, merge them or keep them separate, and undo a merge.
- Review a duplicateLook at two or more contacts side by side, choose the values to keep, and merge them or keep them separate.
- Undo a mergeSplit a merged contact back into the separate contacts, right after the merge or later from its history.
- Set the Auto-Merge levelChoose how confident we must be before we merge duplicates for you after each sync, or turn Auto-Merge off.
- Mark contacts as not duplicatesTell us two contacts are different people so we stop suggesting them as duplicates, and bring a pair back if you change your mind.
Syncing
When ContactZapp checks your accounts, what the Sync Log shows, and why a contact needs review.
- Read the Sync logSee every sync run and whether each change reached your accounts, and retry a change that didn't.
- Change how often ContactZapp checksChoose Hourly, Daily or Manual only for when ContactZapp checks your accounts for changes.
- Why a contact needs reviewWhat the Needs review status means, what causes it, and how to clear it.
Connected accounts
Add, reauthorize, pause or unlink an account, and choose read-only or two-way.
History and roll back
See what changed, roll back a contact or a sync run, and restore deleted contacts.
- Roll back a contactPut one contact back to how it was just before a change, and see exactly what changes first.
- Roll back a sync runPut every contact a sync run changed back to how it was just before that run, in one step.
- Restore deleted contactsBring back a contact you, a sync or a bulk delete moved to Deleted, for as long as History keeps the deletion.
Your data and privacy
Export your contacts, how your data is protected, and a factory reset.
Plans and billing
Plan limits, upgrading, downgrading and cancelling.
- See your plan and what you useCheck your plan, how many accounts and contacts it covers, and what happens when you go over.
- Upgrade your planChoose a bigger plan in Plan & billing and pay in the checkout. Paused accounts restart at the next sync.
- Manage or cancel your subscriptionOpen the billing portal to cancel, move to a smaller plan, or see invoices and your card.
Troubleshooting
What to do when something doesn't look right.
- A contact is missing from an accountCheck why a contact you expect isn't in one of your accounts, in the order to look.
- A sync is slow or hasn't runCheck why ContactZapp hasn't synced yet, or why a sync is taking long.
- An account shows a warningFind what an account's warning means and the page that fixes it.
- A change didn't reach an accountCheck why an edit, merge or delete shows in ContactZapp but not in one of your accounts.
Glossary
The words ContactZapp uses, in plain language.